Introduction
Alberto’s Towing (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us through our website, in person, by phone, or via text message. This policy applies to all services offered by Alberto’s Towing in California.
Information We Collect
We may collect the following types of information:
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Personal Information: Your name, phone number, email address, mailing address, driver’s license information, and payment details.
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Vehicle Information: Make, model, year, license plate number, VIN, and condition of the vehicle.
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Service Details: Towing locations, nature of the service, date/time of request, and job completion records.
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Technical Information: IP address, browser type, device information, and activity data when you visit our website (https://albertostowing.com).
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Communications: Call logs, voicemail messages, text messages, and emails.
How We Use Your Information
We use your information to:
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Provide, manage, and complete towing and roadside assistance services
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Communicate with you about your service or account
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Process payments and verify authorizations (e.g., through RoadSync)
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Comply with impound and release regulations and contracts
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Improve our services and website performance
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Meet legal and regulatory obligations
Text Messaging Consent
By texting Alberto’s Towing Service at (714) 606-0290, you agree to receive conversational and link messages from Alberto’s Towing Service and our payment partner, RoadSync.
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Reply STOP to opt out
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Reply HELP for support
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Message and data rates may apply
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Messaging frequency may vary
For more information, visit: albertostowing.com/privacy-policy
Sharing Your Information
We do not sell your personal information. We may share your information with:
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Payment processors and technology vendors (e.g., RoadSync)
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Insurance companies, law enforcement, or regulatory authorities, as required
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Third-party partners involved in completing service requests
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Government agencies or lien holders in the case of impounded vehicles
Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your personal information. However, no method of transmission or storage is 100% secure.
Your California Privacy Rights
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
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Request details on what personal information we collect and how it is used
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Request correction or deletion of your personal data (subject to applicable law)
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Opt out of certain data sharing practices
To exercise your rights, contact us at dispatch@albertostowing.com or call 714-616-0290.
Children’s Privacy
Our services are intended for individuals 18 years or older. We do not knowingly collect information from minors.
Internal Forms
Alberto’s Towing provides several important service-related forms through our website, which may collect personal or vehicle information. These include:
These forms are securely hosted on our domain and are used solely for the purpose of delivering our services.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the effective date updated accordingly.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Alberto’s Towing Contact Info:
Yard Address: 11611 Westminster Ave, Garden Grove, CA 92843
Main Office: 1351 Manhattan Ave, Fullerton, CA 92831
Phone: 714-616-0290
Email: dispatch@albertostowing.com
Contact Form: https://albertostowing.com/contact/
Last Updated: 5/5/2025